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Long after deployment, it's your most valuable assets who live with it...
Trenorth Change Management Services can help
Perhaps not all IT deployments or changes are as dramatic as in our picture, but it cannot be denied, any change is likely to cause disruption to what is your most valuable assets, your staff. They are the lifeblood of your company and really, you depend on them.
Elsewhere on this site, Trenorth has outlined how its digital media services first started, designing human interfaces for applications. This, coupled with years of experience with deployments, upgrades and wholesale green-field build-outs, has taught Trenorth that the ultimate success of any project, the best way to maximise the return-on-investment, is to ensure that the end users not only understand what is happening, but why, how, when, who by, how do they work the new systems, who helps, what is the output, but also feel part of the system and there needs are taken into account. Sometimes, Trenorth has seen this, something as simple as a 'commit' button moving from the right to the left side causes a decline in output because the user has to move the cursor across the screen after typing the last entry. No one explained that instead of a mouse action, the user could simply use 'shift&enter' instead.
So the communication with the users is paramount, after all, they use the system. Whether it's as simple as telling the user how to adjust a new monitor or something as dramatic as a wholesale change in systems, it is important to plan for the future usage. This also involves your support staff, from super-users on the floor through to tier three support staff. The help-desk needs to understand the sytem as well.
So its training, communications and feedback that enables you to profit from the investment. And yes, this takes time, and should be built into the project plan right from the start, at feasibility stage, not tacked on to the end as the last thing to do after hand-over. But that's not just Trenorth's opinion: there are several change management professional associations that agree with us.
Trenorth understands the importantance of change and its management, and sadly, there are sometimes where no amount of communications and training will work. But at least Trenorth can help ensure that there is not a repeat of the events of 1811-1816 in the United Kingdom, where a secret society called the 'luddites', a social movement of British artisans who organized in opposition to technological advances in the textile industry and destroyed machinery. The Luddites are now seen as the original technophobes, at one point it was estimated that there were more British soldiers fighting the Luddites than there were fighting Napoleon on the Iberian Peninsula.
One reassuring thing: Trenorth always builds the change management process into its project management and deployment services.
It is really that simple
Engaging Trenorth for change management services is easy. We work either as part of an established team or as a discrete vendor to you, bringing our full wealth of experience gained over two decades and full access to the additional services we provide. Our pricing structure and flexible terms are designed to work with your needs and established processes.
Trenorth also offers an 'on-demand' service, allowing companies to purchase a block of hours and call off what is necessary for that particular project. This also offers discounted rates for additional hours as necessary.
Contact our Gareth with your needs, we will get back to you to discuss how we can help.